Frequently Asked Questions

Here are some answers pertaining to school photos

How to order school photos?

You will be emailed a unique link for your student to order portraits. If you do not receive a link, we may not have your current contact information. Please contact 925-485-6025 to update our records.

Is it too late to order an image from last year?

It’s not too late to order prior year images. There is a $15.00 archive fee to order prior year images, which will be applied at checkout. Please contact our studio to be sent a link with how to view and order the image.

What if I am unhappy with the photo online?

If you did not place an order, you can still do a retake. You can order your new pose once it’s online.

What is the retake process?

Check the calendar: Look at your school's calendar or contact the main office to find out when Retake Day is scheduled (usually a few weeks after the original picture day).
Notify the school: Tell your teacher or the school office that you want a retake so they know to send you down to the camera.
Return original packages: If you already bought the first photo package, bring the original pictures and envelope back on Retake Day. If the order is not returned you will need to mail it to the studio:
3918 Valley Ave. Ste. A, Pleasanton, CA 94566
.