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CONTACT US

3918 Valley Ave. Ste A. Pleasanton CA 94566

Return Policy

Creative Imaging is proud to offer our customers a 100% Satisfaction Guarantee on our products; if an item hasn’t met your expectations, you can return it for a full refund within 30 days of the original delivery date and all return policy conditions listed below are met. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

 

  • If for any reason, you are not happy with your portraits, we will retake, exchange them for Units of a different pose (if applicable) or a refund, accompanied by a receipt, cancelled check, credit card charge verification, or other form of receipt of payment; dated within 30 days of purchase. Any returned or exchanged product accompanied by a receipt dated within 30 days of purchase will be refunded at the original purchase price, plus applicable sales tax. Refunds will be made in the original payment method or by refund check. No refund or exchange will be issued after 30 days of purchase. If you wish to return your merchandise you MUST contact the main office at 925-485-6025 prior to returning merchandise or portrait package. There is no extension to this return period of 30 days from date of purchase. If a return is made without a receipt, Creative Imaging reserves the right to refuse the returned merchandise and no refund will be issued.
  • Shipping and handling charges for our product will be the responsibility of the customer and therefore is not eligible for refund.
  • CDs or images delivered electronically are non-refundable once they leave the portrait studio or are delivered to the school with portrait orders, whichever happens first.
  • A refund will not be issued on returned products that do not have 100% of its original content
  • “Proof Program” orders are not eligible for refund due to the fact that you, the customer, can view your image before making a purchasing decision. This policy applies to any and all “Proof Program” events, portraits, or functions; to include, but not limited to, Fall or Spring proof programs, Graduation proof programs and all other proof programs not listed here.
  • All refunds will be provided as a credit to the credit card used at the time of purchase upon receipt of the returned merchandise.
  • Payment by check or cash for original purchase will be refunded as a check from Creative Imaging upon receipt of the returned merchandise.